Exceptional customer service is not just a skill; it’s a cornerstone of success in hospitality careers. In this article, we’ll delve into the importance of mastering the art of customer service and explore strategies that can elevate hospitality professionals to new heights in their careers. Understanding the Customer Experience: To master the art of customer …
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Accepting a new job is an exciting experience, but also can create some anxiety about what to expect, and how to onboard correctly. If you currently have a job, you likely have to give them a two-week notice before starting this new opportunity, which means two weeks of waiting. These are some important questions to …
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What is the STAR Method? It’s a strategy for answering behavioral interview questions that allow you to share examples of how you successfully handled situations in the past and prove you have the experience and skills for the job at hand. STAR stands for Situation, Task, Action, and Result. Behavioral interview questions usually start with phrases like: “describe a …
Table of Contents The ‘Why’ of personal references The ‘Who’ of personal references You’ve made it to the final round of interviewing, and have a good feeling about getting that offer, but there’s one more step you’ll likely go through – giving references. You’ll likely get asked for a couple of professional references, like coworkers, …
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Jobs are important. They give us the money we need to pay our bills and buy things we want, they can help give us a sense of purpose, and even meet new friends! But, when your job starts taking over the rest of your life, it’s time to set up some boundaries. Why is it …
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Table of Contents Why feedback from employees matters Gathering employee feedback Fostering a feedback-friendly environment Putting employee feedback to work Reap the benefits of employee feedback that’s put to work “Employee feedback” is a topic that corporate America tends to view as a one-way directional for providing staff with constructive criticisms and insights that will …
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Table of Contents Stress Management Multi-Tasking Team-Oriented Record Keeping Inventiveness Responsibility Active Listening Knowledge of Product Systemized Thinking Profitable Thinking A great many restaurant managers have found themselves in a predicament – a position in which they are forced to work simply to stay afloat. This past year especially. Breaking even is one thing while making …
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Table of Contents Set Goals Practice Striking Up Conversations Try Out a New Skill Through Pretending or Role-Playing Enroll in a Class Work With a Coach, Therapist, or Mentor Volunteer You need soft skills to succeed in almost any hospitality role. Soft skills include communication skills, teamwork abilities, and problem-solving know-how. You use these skills …
Table of Contents First Technique: Forget the “Golden Rule” Second Technique: Be Aware of Your Pitch and Tone Third Technique: Mirror Fourth Technique: Listen Attentively Fifth Technique: Artful Vagueness Sixth Technique: Use Everyone’s Favorite Word Seventh Technique: Compliments Making a fabulous impression on people opens doors for your personal, and career endeavors. People like charming …
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Does this scenario sound familiar? In your search for new employment at a hotel, restaurant, or other hospitality organization, you’ve done your homework in refining your resume and presentation skills and have perhaps even “aced” an interview (or two) in spades. A prospective job offer is within reach; one of the last hurdles remaining is …
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