Hospitality shares more in common with Healthcare than the letter “H”. Both are booming industries making a large dent in the Gross National Product, with hospitality raking in $3.5 trillion globally. The cruise industry alone – at a 104% occupancy rate – adds $35.7 billion (source: Cruise Lines International Association). Americans’ appetite for restaurants bolsters …
Continue reading “Evolve: Grow your Hospitality career with an online degree”
Providing top-quality customer service is of paramount importance in the hospitality industry. To be able to identify and respond to your guests’ needs, your team members must be well-trained, focused — and present, both mentally and physically. Even the most seasoned, service-oriented staff won’t be able to give your guests the level of responsive, comprehensive …
Continue reading “Managing Absenteeism: Tips and Tricks to Keep Your Team Working at Full Steam”
