Small talk is a pretty important people skill in the hospitality business. It’s the first step toward connecting to guests, creating a feeling of ease and comfort. It generates business and forges a bond (however brief) that leads to referrals and great reviews. Small talk is polite. It engages the other person, establishes a connection, …
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The hospitality industry is all about working together to ensure the guest has the best possible experience: each team member does his/her part of the job. Across the many departments in a hotel, the room has to be clean and neat (Housekeeping), the meals prepared and served well (Food and Beverage) and the daily interaction …
Continue reading “Hospitality is a Team Sport: Here’s How to Become a Better Team Player at Work”
In some ways, a phone interview is easier than a person-to-person interview. You don’t have to commute to an office, and there’s no need to put on a suit. If you’d like, you can do the interview in your pajamas! At the same time, what you say takes on extra significance in a phone interview …
For leisure travelers, hotels embody the most enjoyable and entertaining aspects of travel – a chance to be pampered, indulged and distracted from the cares of daily life. But anyone who works in hospitality knows that creating such an inviting environment involves a lot of hard work, long hours and dedication. Nevertheless, hotel industry staff …
Customer service is central to working in a hotel or restaurant. In the short term, happier guests give bigger tips and might compliment you to your manager. Down the road, an outstanding customer service track record could put you in line for a promotion. So what can you do to up your customer service game? …
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Most of the work of preparing for a job interview happens weeks or days before the actual meeting. On the day before, you’re almost ready. But there are still a few things left to do when you’ve got 24 hours to go. As you count down the time until your interview, check these items off …
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Preparing for and facing a natural disaster can be frightening and panic inducing enough on their own but even more so when you have others aside from yourself to look out for. So, for hotel staff who often shoulder the added responsibility of the safety and well-being of their guests, this can sometimes seem overwhelming. …
The “boss-employee” relationship can be complicated. Should you try to form a close bond with your boss? If so, what’s the right way to do it? Do the pitfalls outweigh the benefits? What’s off-limits? We all spend a lot of our waking hours at work…and it’s likely that the people you work with have similar …
You can’t choose your family, but you can choose your friends. Friends are your “chosen family.” You spend a lot of time at work, most of your waking hours during the week, and having friends that support you in the various stages of your work life will greatly enrich your experience. Once you start working, you’ll find …
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If you aspire to one day become the general manager (GM) of a hotel, know that there is no single route to this top hotel job. Rather, the potential tracks leading to a general manager position are as varied as the hotel industry. Customarily, large hotel brands look for candidates with a bachelor’s degree or …
Continue reading “Hotel General Manager Career Path: 6 Job Titles That Will Put You on the GM Track”
