Keeper of the golden keys: history of the concierge profession

The role of the concierge is older than the hotel itself. Mehmet Erdem, Associate Professor at the William F. Harrah College of Hotel Administration at the University of Nevada, Las Vegas, explains that the concierge originated centuries ago in Europe when noble families traveled from castle to castle. Erdem says that the position was first …

The Pros and Cons of Working With Your Significant Other

What’s it like to work with your significant other or spouse? What if you meet on the job and become involved? Should your boyfriend/girlfriend help you get a job where he/she works? What if your spouse is the boss? There are plenty of pros as well as cons to consider. The outcome may depend on whether …

Step-by-step timeline for a successful job interview

You got the interview!  Congratulations. That’s the first step toward getting the job you want and furthering your career. To make the most of the hiring process you need to understand how to prepare and when to do certain things that will improve your chances for success. Here is a timeline of how to make …

Top work from home hospitality jobs

As remote work and the gig economy continue to grow, there are plenty of work-from-home opportunities that exist within the hospitality industry, too. You just have to know how to search them out.  Many hotels, for example, are hiring for telecommuting positions, such as reservation sales and customer service positions. Search here for open positions that are …

Crossing Boundaries? The Right and Wrong of Befriending Hotel Guests

Friends or more? A touchy subject for sure when it comes to hotel staff fraternizing with hotel guests and vice versa. How do you know when you’ve crossed the line from being perceived as friendly or flirtatious and why does it matter? “In my experience, the best practice is generally to be friendly, but not …

Chefs: should you work at a restaurant or hotel?

As you get started on your culinary career, what do you need to know about working in a hotel versus a restaurant? There are some definitive differences in your path, depending on which you choose… and you need to choose somewhat early on in building your career. Here are some of the pros and cons …