Servers, bartenders, baristas, cocktail waiters, or waitresses… here are a number of things you can do right now to increase your tips and take home more money by the end of the week. Some of these ideas really have little to do with your actual service and a lot to do with human nature in …
Continue reading “15 Things You Can Do Now to Double Your Tip Money”
At some point during the interview, you’re going to get the question: “So, why are you leaving your current job?” Of course, you need to be honest, and, of course, you’re leaving for a reason… so what should you say? No matter what the reason, you must find a way to translate the truth into …
The hospitality industry is unique… it’s not your typical 9 to 5 job, for sure. But why is it such a beloved career path for so many? Take a look at some of the “best things” about working in a hotel. It’s not for everyone, but for those who have a passion for variety, customer …
It happens. Flights are delayed. Traffic jams erupt. Luggage is lost. There are a host of issues hotel guests may encounter before even reaching their lodging destination. With stress levels heightened upon arrival, hotel front desk agents encounter their fair share of impatient attitudes and demanding requests. They are typically the first people encountered upon arrival, …
Continue reading “5 Common Problems Hotel Front Desk Agents Should Know How to Solve”
First of all, what do we mean by “personality?” Personality is defined as a relatively stable set of characteristics that influence an individual’s behavior. There is a widely accepted model of personality theory resulting from decades of research referred to as OCEAN (“The Big 5”). It stands for 5 major factors (using each letter of the OCEAN …
Continue reading “Find the perfect hotel job that best matches your personality”
It may seem like a lot of work to make a 5-year career plan, but it’s hard to get where you want to go without a clear roadmap. Instead of just taking whatever job comes along, it makes sense to take the time to evaluate what you like to do, where you want to live, how …
Continue reading “How to Make a 5-Year Career Plan (And Why It’s So Important)”
When you work at a large hotel, it’s easy to blend in or lose a little visibility. There are likely many other people who perform the same functions you do, and your managers see a lot of faces every day. You’re just one person in a crowd of employees, and it may be challenging to …
Continue reading “How to Stand Out to Your Boss When You Work at a Large Hotel”
Career aptitude tests usually try to figure out if you’re an introvert or an extrovert – and they tend to steer the introverts toward occupations that are stereotypically viewed as quiet or solitary, like transcriptionist or librarian. It’s time to discard those stereotypes, though, because introverts can succeed in a wide range of roles, including …
Continue reading “What Life Is Like for Introverts Who Work in Customer Service Jobs”
