The hospitality business is dynamic, demanding, and exciting. It can also be stressful. Whether you’re working the front desk, handling requests as a concierge, managing the kitchen, or wearing lots of hats as the manager, you need to find ways to de-stress and handle the pressure, especially during busy seasons and holidays. Experienced managers learn …
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If you’ll be on the clock this Christmas, don’t let it crush your spirit. You’ll be joining tens of thousands of other hospitality staffers around the world who are scheduled to work holiday hours. And, while you may not realize it now, there are actually plenty of reasons to be full of gratitude and positivity …
Continue reading “Tis the Season! 10 Great Things About Working on Christmas”
The holidays are a time for appreciating those who’ve supported you through the year and honoring your friendships… but gift-giving in the workplace can be confusing, even in the hospitality industry where small businesses can often create a more relaxed, sometimes even familial, work environment. What’s an appropriate gift, to whom should you give gifts …
Working in a hotel requires many skills: social skills, the ability to multi-task, and specialized skills in areas like accounting or operations. There’s another skill that’s sometimes overlooked but that’s essential to many hospitality career paths: writing. Writing is especially important if you work in customer service or if you’re aiming for management or supervisory …
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Many hotel employees and staff members count on tips as an integral part of their monthly and annual income. Figuring out tips can be tricky because expected amounts vary with the person’s role and what guests are asking them to do. To help take the guesswork out of tipping, HR consultant Laura MacLeod shares some …
Continue reading “A Quick Guide to Average Tip Amounts for Hotel Staff”
What is a Behavioral Interview? Behavioral interviews are becoming more common for many jobs and are being employed in the hospitality industry more and more. They differ from a “regular” job interview in the types of questions you’ll be asked. The main difference between the traditional and behavioral interview is that in a regular interview, …
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Seasonal jobs are a great way to make extra money during the holidays as well as an opportunity to try a new location or even go overseas. If that’s your plan, get started as early as possible to find the right fit. Peak hiring for the holidays often begins in the fall, especially for resort …
