You’ve just received word that a supervisory position in your organization will be opening up in the next few weeks. Although you’ve got your eye on a few high-potential employees who have expressed interest in the managerial track, all of them have a few skill gaps, and you’re still not fully convinced that any of …
Continue reading “How NOT to Manage the Internal Hiring Process”
Have you ever had a 2-star experience at a 5-star resort or wished you had eaten at home rather than gone out for dinner being made to feel you were putting the server out? Studies have shown that when guests do not experience acceptable customer service, 70% of them will never return. Let’s look at …
In the past, succession planning was usually only considered to be a pressing concern for family-owned businesses. The process included the legal formalities of naming the person to whom control of a company would be transferred in the event that one of the owner-operators became incapacitated or passed away – kind of like the business …
Continue reading “Successful Succession Planning: Mapping out Promotions and Organizational Changes”
