Employee disengagement is rampant in many industries today, including hospitality. According to one recent poll, 51 percent of U.S. employees report they are ‘not engaged in their work. Nearly 18 percent categorize themselves as ‘actively disengaged.’ To say this is bad for business would be an understatement. Disengaged employees cannot take pride in (or find …
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There are some common factors such as long shifts and demanding customers that apply to all hospitality jobs. But there are also certain jobs that offer unique opportunities, like night jobs. Taking a night job in hospitality allows you to grow your skills in ways that many day jobs do not. Here’s why: You work …
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All over the world, people are using technology in their daily lives to work, entertain themselves, learn new things and share their experiences. Your guests expect access to the internet, flat-screen hi-def TV’s, enhanced room security and more. So what do you need to know about current trends to keep your guests connected and offer …
Business and leisure travel activity has recently increased and your guests expect a unique and memorable experience for spending their hard-earned dollars at your hotel. In addition to staying ahead of the curve with new technology, amenities, and conveniences for your guests, the same is true for your employees. The hospitality market is changing and increased …
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The Millennial Generation or Generation Y. Whatever you choose to call it, it’s comprised of 80 million individuals born roughly between 1980 and 1995. And by 2020, it’s expected to account for 46 percent of the American workforce. That’s a lot of needy, entitled, and obnoxious professionals—if you believe the labels some of the older …
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It happens to everyone: you fill a position and two months later, your new hire quits. That raises your recruiting costs because you have to go through the process of screening candidates and selecting someone for that position all over again. It’s also disappointing that someone you thought was the best person for the job …
Continue reading “How to spot long-term potential in your hospitality candidate”
You only have one chance to make a first impression. It’s a saying we’ve all heard hundreds of times, but it’s also rooted in fact. A number of studies have found that people almost instantaneously analyze the status, intelligence, trustworthiness, and potential of others the moment they meet them for the first time. While a …
Continue reading “How to dress for your hospitality interview (from busser to executive)”
If you lack hospitality experience, are more interested in the front of the house than in the kitchen, and want to get your foot in the door at a restaurant, you won’t find a better place to start than as a host or hostess. From answering the phone and making reservations to greeting and seating …
Continue reading “Get Promoted and Leave the Host Stand Behind”
Google’s mission has always been to continually provide the most relevant information and the best match for the user’s search query. In the case of hotels, users want to find the answers to what hotels are in the area, are there rooms available, and what is the price? Google is making the answers to those …
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Working in a restaurant isn’t just a way to make money—it also teaches you lessons you can use anywhere. Restaurant work is like a boot camp for interpersonal skills. And once you’ve worked a busy evening shift, other challenging life experiences can seem like a breeze in comparison. Here are six ways working in a …
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