Performance Reviews: Do Your Part to Make This Process a Success

For everyone involved, performance reviews can be a stressful and time-consuming process. From the employee’s perspective, the performance review process is often surrounded by a sense of anxiety and dread. For managers, the paperwork and careful consideration that each review requires can be a cumbersome distraction from the pressing demands of ongoing operational and personnel …

Gold Power: Getting the Most from Older Hospitality Workers

What do the Compass Group, Fairmont Hotels, McDonald’s, and Tim Hortons have in common? Like many other leaders in the hospitality industry, they’ve discovered a wealth of talent in older employees. They’ve also recognized that workers 55 and older will make up roughly 20 percent of the U.S. labor force by 2012, according to the …