When Anita Sampson Binder looks for young talent, she now employs an ever-increasing array of strategies to reach out to the under-30 set. “We have recruited differently since the outset of social networking,” says the director of recruiting for Compass Group Canada, a North American leader in food service management and support services. “We use …
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The Do’s and Don’ts of Reference Checks
Table of Contents Why a Reference Check? The Rights and Wrongs of Reference Checks Tips for Top Reference Checks You think you’ve found the right candidate for your hospitality company. Qualifications, experience, and personality all seem like a good fit. But there’s one more step in your hiring process: checking references. Why a Reference Check? …
The Case for Workplace Diversity
The hospitality industry has to be one of the most inclusive of all employment environments. Where else can you find such a “League of Nations” running both the front and back of an operation, taking on a wide variety of responsibilities? For many immigrants, in fact, a hospitality job is their first work experience in …
Gold Power: Getting the Most from Older Hospitality Workers
What do the Compass Group, Fairmont Hotels, McDonald’s, and Tim Hortons have in common? Like many other leaders in the hospitality industry, they’ve discovered a wealth of talent in older employees. They’ve also recognized that workers 55 and older will make up roughly 20 percent of the U.S. labor force by 2012, according to the …
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That Long-distance Feeling
Nothing beats a face-to-face interview, especially in the hospitality industry, where customer service is all-important. But when you’re asking a job candidate to relocate, you don’t always have the luxury of a first, or even second interview to “reach out and touch someone.” In these cases, the long-distance telephone interview becomes an integral part of …