Table of Contents A Day in the Life Learning From the Best Barista. The very word conjures up images of caffeine artisans creating beautiful espresso drinks in small cafes in Italy. And well it should, since for generations, Italy was the home of the “espresso bartender,” who tended to be a male, mentored and trained …
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Grooming is much more than keeping clean and putting on a fresh set of clothes every day. It’s an attitude, a disposition, a positive sense of self that radiates from within. Most important, it’s what can mark the difference between languishing in a dead-end restaurant or hospitality job and promotion to a position of increasing …
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Meet the perfect job interview door opener. It’s a brief document to entice the reader to turn to your resume and then call you for an interview for the hospitality job of your dreams. It’s the cover letter, a sometimes misunderstood document that can mean the difference between meeting the garbage can and meeting your …
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In any job, there are times when you need to learn how to manage conflict. Specifically, in restaurant and hotel entry-level positions where tensions can run high due to the need to meet customer satisfaction, knowing how to diffuse a heavy situation comes in handy almost every day. Ever had a demanding customer approach you …
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There are thousands of books, articles, and other resources out there that are geared to help guide job seekers through the interview process. If you’re like most people who are in the market for a new position, you’ve probably already spent some time doing research to fine-tune your interview skills. If so, you’re on the …
The largest and most racially diverse generation in American history, Gen Zers (or those born between 1995-2010) are poised to flood the job market, and their unique habits, behaviors, and needs will — and perhaps already are — have a monumental impact on the workforce of tomorrow. In late 2018, the American Hotel & Lodging …
Dressing for success in the hospitality industry starts from the moment you arrive for your interview. The way you prepare yourself and present yourself in a hospitality interview will offer prospective employers clues to how you’ll present yourself in the hospitality industry. First impressions are often the only impressions, so you’ll want your first appearance …
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When you’re on the job market, it’s crucial that you’re well-versed in email etiquette before you begin exchanging messages with potential employers. How you communicate via email can give employers great insight into your level of professionalism and your personality, so make sure that all of your communications are showcasing your best qualities. Pay attention …
Few other sectors rely as heavily on seasonal and temporary workers as does the hospitality industry. Whether it’s for the busy summer tourism season, a popular local festival or the hustle and bustle of the holidays, many restaurants, hotels, and resorts rely on their ability to quickly ramp up their workforce with enough temporary and …
When it comes to your career, where are you today? What has it taken for you to make it to this point? Where would you like to be next year? What will your dream job look like 20 years down the road? It may seem premature to start thinking in the long term about your …
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