A day in the life of a hotel concierge… At a hotel in Washington, D.C., a guest approached the concierge on duty, and said, “I need an elephant.” He wanted it for a photo shoot for his wife, who was running for political office. “I’ll check in with you after lunch to see how you’re doing,” …
Continue reading “Concierge: What It Takes to be the Keeper of the Keys”
For guests on the receiving end of hotel services, it’s all comfort and calm and perhaps even a little glitz and glamour. But hotel staff knows what really goes on behind the scenes. And while they’re not always in a position to tell guests about the nitty-gritty of the hotel business, it doesn’t mean that they …
Continue reading “10 Truths Hotel Employees Wish Guests Knew”
