Table of Contents The Customer Service Experience How a Typical Day Unfolds Hotel front desk agents are at the front lines of a hotel’s overall guest experience, and because of this, they occupy one of the most important, highly visible customer service roles in the entire property. Front desk agents are often the first person a guest interacts …
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Whether you are applying for an administrative assistant job or looking to hire one in the hospitality industry, it is imperative to know the key skills that signal a great hire. Traditionally, a receptionist sat at a front desk at reception and greeted visitors, received mail and often kept the office running smoothly as the …
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Table of Contents Neat and Professional Appearance Speak Multiple Languages Lift and Carry 30 to 50 Pounds Problem-Solving Skills Stamina to Stand for Long Periods Ability to Stay Calm Under Pressure Organized and Detail-Oriented Strong Interpersonal Skills Able to Work a Flexible Schedule Guest Service Effective Written and Verbal Communication Computer Literacy As people begin …
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Front desk agents are the first interaction guests’ have with the hotel, so it’s essential to be friendly, welcoming, and enjoy helping people. As a front desk agent, you will help check-in and check out guests, process payments, and special requests, while answering phone calls. Currently, during the pandemic, you may also have to inform …
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Table of Contents Engage with Guests Adhere to Company Policies A Committed Team Member Aesthetics are Everything Emotional Maturity Tech Proficiency High-quality front desk operations are entirely dependent on the caliber of the staff working behind the desk. Executing the myriad responsibilities that they’re charged with in a professional and efficient manner is key to …
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Working behind a hotel front desk is not for everyone. It’s long hours on your feet, often while contending with the needs of demanding guests and maintaining a sincere smile. But front desk agents who are consummate providers of great guest service and also technically competent can find themselves on the path to a front …
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A day in the life of a hotel concierge… At a hotel in Washington, D.C., a guest approached the concierge on duty, and said, “I need an elephant.” He wanted it for a photo shoot for his wife, who was running for political office. “I’ll check in with you after lunch to see how you’re doing,” …
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According to the Bureau of Labor Statistics (BLS), there are more than 243,000 hotel receptionists—also known as front desk receptionists, front desk clerks, front desk agents, and sometimes guest service agents—employed in the U.S. today and earning an average annual salary of $22,610. These individuals play a highly important role in the success of the …
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