Airport dining has come a long way. Terminal operators have raised their game within this category of culinary experience over the years to serve famished travelers with increasingly cultured and refined palates. This month, RewardExpert.com released its 2017 Airport Dining Scorecard and ranked the top 20 airports across the US for their dining experiences. Menu …
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Every industry has its own “insider” jargon and professional kitchens are no exception. It’s efficient and keeps communication flowing when the kitchen staff is slammed. While some kitchens may have their own unique language, many of these terms are universal throughout the food service industry. Here’s a guide to common kitchen slang: 1. “86”: When you …
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You think you know hotels. Maybe you’ve traveled all over the world and consider yourself a savvy guest. But there are some things you will only find out if you’re actually working in a hotel: everything from how to get freebies, what not to say and who gets the best rooms, as well as what’s …
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Some high-end hotels have created rare and unusual jobs that pique the interests of their clientele or highlight the specific location or culture of the property. Forget the bellboy, concierge, or housekeeping jobs, these gigs showcase expert coaching, animal wrangling, camping butlers, and much more. It’s all meant to create an exclusive reputation for the hotel and …
The hotel industry is vast and growing. There are so many opportunities, great locations, job varieties along with ready upward mobility that it’s no wonder over 15 million people are currently engaged in the hospitality and leisure industry (according to the Bureau of Labor Statistics). Here are the top 20 reasons why a hotel career is …
On February 28, a front-desk employee working at night at the Home2 Suites Omaha West in Omaha, Nebraska, was assaulted by an intruder, ABC News reports. The employee was able to fight back and remove the attacker’s mask, and police said they identified him and arrested him. Working the night shift at a hotel’s front …
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Chef and restaurateur, Ken Oringer’s resume reads like a recipe for success – in the kitchen, business, and life. Oringer’s first job was as a teenage dishwasher. He pursued an undergraduate degree at Bryant University and then returned to his food roots, working for renowned chefs and their restaurants including Chef David Burke at River …
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In 2016, Hilton Worldwide introduced new parental leave policies, which apply to employees at properties owned or managed by Hilton and at its corporate offices. Hilton’s new policies give 10 weeks of fully paid leave to new mothers who have given birth and two weeks of fully paid leave to new fathers, and both hourly …
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Customer service has always been the hallmark of the hospitality industry and superior customer service is perhaps one of the most sought-after jobs skills that hospitality employers look for when hiring or promoting. Poor customer service skills can have an enormous negative impact on your hospitality career and also reflect badly on your employer’s overall brand …
Continue reading “7 Customer Service Mistakes to Avoid When You Work in Hospitality”
The hospitality industry is well-known for the plentiful advancement opportunities it offers. While many of the professionals who staff the world’s hotels and resorts get their start as dishwashers, bussers, servers, housekeepers, and front desk agents, these are not the only options for newbies in search of entry-level hospitality jobs. Whether you’re looking for a …
Continue reading “Beyond the front desk: 10 entry-level hotel jobs that are often overlooked”
