1. “Thanks in advance.” In your mind, you believe you’re expressing gratitude for a future favor. However, this phrase really comes across as presumptuous—by saying thank you in advance, you’re taking away the other person’s right to turn down the request. Instead, simply close with, “Thank you.” 2. “If you could handle this ASAP, that …
Monthly Archives: February 2016
How to distinguish yourself during an interview with a hospitality employer
How many times have you left an interview confident that you were going to be hired—only to later hear the company went with someone else? No, you’re probably not totally misjudging your interviewing skills. Even though you answered everything to the interviewer’s satisfaction, didn’t stumble or pause for too long, and used the appropriate body …
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What you should (and shouldn’t) say during a cruise ship interview
Working on a cruise ship is unlike any other job in the world. You’re in charge of giving guests some of the best days or weeks of their lives—which is a both challenging and rewarding task. Not to mention, you’ll technically be living and sleeping “at the office,” and your coworkers will never be more …
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6 tools that will make you a better hotel manager
What if we could offer you a shortcut to becoming a better hotel manager? That probably sounds too good to be true. And what if we could offer you six shortcuts to becoming a better manager? That definitely sounds too good to be true. But it’s not—because we’ve hunted down the most helpful online tools …
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How to find candidates who aren’t actively looking for a hospitality career
A competitive salary, a great boss, fun co-workers, and plenty of advancement opportunities… you probably think a hospitality employee with all of these things wouldn’t think twice about leaving his or her current position. You’re wrong. According to Jobvite’s 2015 Job Seeker Nation Study, 45 percent of workers are willing to change jobs even though they …
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New Year’s Resolution: Be happier at work
“Lose weight,” “exercise more,” and “spend less” always feature prominently in lists of popular New Year’s resolutions, but we’d like to suggest you add “be happier at work” to the top of yours this year. Not only does enjoying your hospitality job make the hours you spend at the restaurant, hotel or resort more tolerable, …
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What to say in your next hospitality interview
You spot a job you’re perfect for—and it’s with a company you’re excited about. Your interview goes really well, and you go home confident that you’ll be receiving a job offer within the week. And then you don’t get the job. When this happens, it’s confusing, frustrating, and stressful. But it’s also pretty common: the …
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4 ways hospitality managers can reduce turnover
Working as a manager in the hospitality industry is great for many reasons—but high employee turnover isn’t one of them. You’re likely well-acquainted with the never-ending process of hiring, letting go, and accepting resignations. Not only is this time-consuming and expensive, but it’s holding your organization back. While there are many ideas you can implement …
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3 ways to encourage loyalty in your hotel staff
According to the Consultants of Hospitality Administrators (CHA), the average turnover rate for hotel employees is 50%. And as a hotel manager, you’re probably well aware of the challenges this high rate poses. Finding, hiring, onboarding, and training new employees takes valuable resources—resources that could otherwise be going to improve the guest experience, and thus your …
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5 things to do before your next hospitality job fair
Going to a hospitality job fair is a fantastic way to meet a ton of employers all at once—plus, you can practice your interviewing and networking skills. To make sure you’re putting your best foot forward at these events, take a look at our five suggestions. 1. Do some research A couple of weeks in advance, …
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