It is no longer a secret that effective communication in the workplace is geared towards growth; hence, communicating expectations on all levels can improve the organization. Most of the time, you get to read or hear about how Employees & Managers should communicate their expectations to their employees, but as an employee, can you communicate …
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In customer service professions, we often rely on the guest to tell us what they want or need. But guests—just like anyone else—will rarely tell you everything that’s on their minds. They could be afraid of making a fuss or be concerned about hurting your feelings. Or they may be amenable to hearing about some …
Continue reading “Read Guest Body Language for Better Customer Service”
Saying “no” to your boss can be daunting, even when you have valid reasons. You want to be a team player, but some requests are outside of your job description or simply can’t fit in with your current workload. Whether you’ve been asked to take on an extra task or invited to the office happy …
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Hospitality is based on creating connections with guests and team members through small talk, but for some, small talk may not come as easily immediately or can even feel intimidating. Learning the four elements of conversation can greatly help any hospitality professional feel more comfortable with small talk, and with practice make a conversationalist of …
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With companies balancing rehiring new team members and bringing back furloughed team members, there are many menial tasks that can fall to the bottom of the priority list. One such task can be the onboarding and integration of new team members, however, neglecting to properly onboard new members can create more trouble down the road. …
Continue reading “5-Step Onboarding Agenda for New Team Members”
The hospitality industry won’t be in existence without people. This reiterates the importance of socialization in the industry. To have a successful hospitality career means to have good social skills. The question is whether or not you have these social skills. Not to worry, this article is aimed at teaching you how best to develop …
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One of the most common challenges employers face in the workplace is the lack of confidence. Interestingly, confidence plays a vital role in your career development. For you to gain visibility and prove yourself as being capable of great skills and knowledge, you need to have a great confidence level. To be successful in your …
Continue reading “Be More Confident at Work With These 5 Tips”
Having a lot to do at work is usually better than having extensive down time. It means you’re challenging yourself and staying engaged. But sometimes, your workload can grow so large that it tips the scales from challenging to overwhelming. If that happens, you risk suffering from burnout, and your mental health can take a …
Continue reading “Feeling Overwhelmed at Work? Here’s What to Do”
Have you ever asked someone what they thought about the weather? Or how their weekend was going? Maybe you asked just to fill the silence, or because you really wanted to know their answer. We’ve all engaged in small talk, one of the most crucial skills in hospitality. What exactly is small talk and why …
Continue reading “Master the Art of Small Talk: 6 Conversation Starters to Use”
They may be 50+, but they’re not ready to be put out to pasture. Contrary to popular belief, many older employees are not seeking retirement yet. They are ready, willing and able to keep working, stay productive and contribute to society and/or their community. They like to work! Unfortunately, people in this age bracket, who …
Continue reading “Mature Workers – Six Beneficial Reasons for Hiring Them”
