There is no single path to becoming a hotel general manager nor is there one to becoming the general manager of a luxury, five-star hotel. As the industry has become more diversified, so have the professional backgrounds of these management professionals. However, many of these hotel executives share certain commonalities, such as stress levels; working …
Continue reading “Luxury Leadership: How to Land a General Manager Job at a Luxury Hotel”
Have you ever fired anyone? If you’ve never done it before, you might want to do some research on how to approach the situation and implement your decision. No one likes doing it, but it’s a fact of life in business, and if your team’s performance is suffering because a particular member is unable to improve, …
Those of you with a tendency to dream big, who are a little bit restless, and are searching for new, innovative ways to solve problems and express your own unique vision, are born entrepreneurs, naturally equipped with traits that transfer quite nicely to a career in the hotel, travel and tourism industries. Skills like critical …
Continue reading “Have the Soul of an Entrepreneur? Hospitality is the Place for You!”
According to the Bureau of Labor Statistics (BLS), there are more than 127,500 chefs—including head cooks, chefs de cuisine, sous chefs, and private chefs—in the U.S. today employed by restaurants, hotels, private households, and other food service facilities. While BLS data shows the group as a whole earns an average annual salary of $41,500, a …
Continue reading “Could You be an Executive Chef for a Day?”
Whether you’re in need of an assistant manager in housekeeping, associate director of sales, front desk supervisor, food and beverage manager or executive chef, promoting an internal candidate could be your best move. Not only does promoting from within increase employee loyalty, one study by the University of Pennsylvania’s Wharton School found that external hires …
Continue reading “Is your hospitality employee ready for a promotion?”
Let me start by saying that this series on pedagogy (the art or science of teaching) versus andragogy (adult learning theory) has been the most read series we’ve produced in the past 18 months here at Orgwide. We have already discussed the first three principles trainers should be aware of and apply, the learner’s need …
Continue reading “Stop Treating Your Staff like Children and Start Training Them Like Adults”
In the past, succession planning was usually only considered to be a pressing concern for family-owned businesses. The process included the legal formalities of naming the person to whom control of a company would be transferred in the event that one of the owner-operators became incapacitated or passed away – kind of like the business …
Continue reading “Successful Succession Planning: Mapping out Promotions and Organizational Changes”
For decades, the “unilateral” performance review held sway as the dominant model for HR practitioners and personnel managers in North America. In this approach, a single reviewer -usually a direct supervisor – provided the sole source of data in the performance review process. Over the years, the theories behind performance reviews evolved, and as a …
Continue reading “Eliciting Employee Input Effectively: The Pros and Cons of Self-Reviews”
Once upon a time, most hotels and restaurants were run by bosses, not managers. These types were more concerned with enforcing the party line, keeping employees in check, and doling out punishment than transformative leadership. Over the last several decades, however, a new paradigm of business management has emerged, calling for a more proactive, collaborative, …
Without a doubt, women have come a long way in the workplace over the course of the last fifty years. Once confined to only a few positions that were deemed suitable for them, women are now visible in virtually every segment of the workforce. From construction sites to corporate boardrooms, many of the outmoded stereotypes …
Continue reading “How Women in Hospitality Can Contend For Promotions and Win”
