The recruitment process can be costly, so any business that wants to try to get it right the first time with a minimum of disruption. So what exactly can you be doing before a vacancy even exists, or once your search is on, to attract and hire the best people for your business? As an example, …
Author Archives: ccooper
6 Traits to Look For When Recruiting Hospitality Staff
Last week, I was hosting one of the Business Clinics at the Caterer and Hotelkeeper Business Summit in London. One of the sessions in particular stood out for me, from Jonathan Raggett of Red Carnation Hotels. He said that in a climate where many hotels and restaurants may be on a level playing field, one …
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Hanging onto Talent in Hospitality
I was at a hoteliers’ meeting recently, where one of the topics of conversation was finding good quality staff, in particular chefs. We already know that there is a lack of new talent entering the industry so it’s important that we hang on to our best people. The hospitality industry has always had one of …
Do You Dread Reading Your Online Reviews?
Do you look forward to reading your online reviews, or does the very idea that someone has felt compelled to post a review fill you with dread? Getting feedback from your guests is essential to gauge whether or not what you’re offering is right for your target audience. Whether it’s positive or negative and whether …
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Cutting the Cost of Training
I read the other day that nearly 50% of hospitality businesses have cut back on their staff training during the recession. If a football team, a cricket team, or a golfer dropped their level of performance, would they stop training? Of course not, they’d do the opposite. So why is it that so many businesses …