What do the Compass Group, Fairmont Hotels, McDonald’s, and Tim Hortons have in common? Like many other leaders in the hospitality industry, they’ve discovered a wealth of talent in older employees. They’ve also recognized that workers 55 and older will make up roughly 20 percent of the U.S. labor force by 2012, according to the …
Continue reading “Gold Power: Getting the Most from Older Hospitality Workers”
Employee motivation is a complex and often difficult-to-unravel phenomenon, as both organizational researchers and management practitioners can surely attest. Although it’s normal for employees to move through cycles of differing levels of enthusiasm about their jobs, most hospitality industry workplaces are uniquely customer service driven, and as such, they tend to demand an extraordinarily high …
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In a series of recent studies conducted at prestigious research institutions ranging from Rutgers University to MIT’s Sloan School of Management, the tangible outcomes of diverse workplaces have been subject to rigorous analysis. On almost every measure, workplace teams that are comprised of staff members from a variety of different racial, ethnic, and cultural backgrounds …
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When we talk about diversity in the workplace, it’s usually assumed that we’re referring to workers’ divergent cultural, ethnic, and national backgrounds. But there’s another type of division in the workplace that has become a significant challenge for many managers: generational differences. Experts agree that the typical workplace today spans more age groups than ever …
Continue reading “Multigenerational Staff: Conflicts & Opportunities”
