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Communication in the workplace is one of the most important aspects of any business. In fact, some companies will go as far as to spend money training their employees on how to communicate effectively at work. There are many potential problems that can come from poor communication in the workplace and these problems can have a profound effect on your performance and various relationships within the business. As a hotel worker, it is therefore important that you prioritize communication.
In this blog post, we will explore the importance of communication for the hotel’s overall success and for your career progression as a hotel worker.
Why You Need Communication Skills
You can’t work as a lone wolf in a hotel; you need to collaborate with your colleagues in different departments. And to ensure teamwork is at its best, you need to master the art of good communication. Good communication isn’t just beneficial on a professional level, it enables colleagues to build a more trustworthy relationship with one another.
By understanding everyone’s roles at work, colleagues are able to proceed with projects harmoniously without causing any unnecessary tension. It also helps managers to point out mistakes in a constructive way and this kind of openness will not only benefit individuals but also the company as a whole.
How To Communicate Properly
Be Confident
If you ask yourself what are good communication skills? Self-confidence comes out at the top. If you are confident while presenting your thoughts and ideas, you make a better impression on the people you are interacting with.
When you are confident, you are authoritative about your information, and the audience can easily trust you. There are several things to keep in mind if you want to show confidence.
These include:
● Maintaining eye contact
● Keeping a proper body posture
● Expressing gratitude
Always be mindful of your approach. When you are overconfident, your message comes across as aggressive and loud. You might risk making other people’s ideas feel inferior and prove your point forcefully.
Be Respectful
Respect between you and your audience ensures good communication. A good way to show respect is to respect others’ ideas and let them speak openly about anything on their mind.
You should also watch your tone of voice while talking to people. Effective communicator always pays heed to their words before speaking.
Similarly, your nonverbal communication should be just as respectful.
In good communication, you shouldn’t be the only person speaking. Communication is a two-way process, which means if you want others to respect and listen to you, you should also extend the same courtesy to them and participate in active listening.
Remember, you should never force your thoughts as it will lead to failed communication.
Mind Your Tone & Volume
Your volume and style set the right atmosphere for your message; therefore, always keep these two attributes in mind for productive conversations.
Your tone significantly impacts how your listener perceives your message, especially in professional lives. However, your style can differ based on the situation. If you want to connect with your audience effectively, maintain a calm and consistent manner.
If you are dealing with clients, your tone should be warm and friendly. But if you want to delegate important tasks to your team members, your manner should be professional and authoritative.
The volume of your voice also plays a big role in how people perceive your message. If your voice volume is too low, people will have a hard time understanding you, but you will seem aggressive if your volume is too loud.
Keep your tone and voice balanced to ensure good communication.
Be an Active Listener
There is a major difference between hearing and active listening. When hearing someone, you are only receiving the sound of the message. However, you hear and then process the sentences to understand their meaning if you actively listen.
Since good communication is about listening and learning, you need to listen to others to understand what they are saying actively. To become an active listener and for successful communication, you should ask questions to show your focus on the message.
Be Ready to Adapt
There is no one way of communicating with people. You must choose different communication styles based on your audience. Before you converse with someone, assess the best communication style.
Apart from the style of communication, you also need to use different modes of communication. You can do audio calls, in-person meetings, and video conferences for lengthy and complex messages. If you want to share limited or quick information, you can send an instant message or an email.
Working in a hotel means you will come in contact with many people, colleagues, and guests. You, therefore, need to level up your communication skills. Also, have in mind that communication is not just limited to spoken or written words. Good communication is heavily dependent upon non-verbal communication. Your body language, facial expressions, and eye contact are all part of good non-verbal communication. These aspects make it easier for your audience to understand and retain your information.