The Black Lives Matter movement ignited an important national conversation about diversity and inclusion. Unconscious or implicit bias, are unfair predispositions for or against a particular group, individual, or thing, has quickly become a significant part of that dialogue. While it’s easy to think of unconscious bias solely in terms of racial discrimination, it unfortunately …
Continue reading “How Hospitality Professionals Can Overcome Unconscious Bias”
Let’s face it. Interviewing can be stressful. Some people can use that to rise to the occasion and fuel their best performance. Others struggle to tame the anxiety that results in talking too fast, fidgeting, or forgetting to highlight important accomplishments. Currently, virtual interviewing is still the preferred method, however slowly but surely, companies will …
Continue reading “How to Mentally Prepare for an In-Person Interview”
Front desk agents are the first interaction guests’ have with the hotel, so it’s essential to be friendly, welcoming, and enjoy helping people. As a front desk agent, you will help check-in and check out guests, process payments, and special requests, while answering phone calls. Currently, during the pandemic, you may also have to inform …
Continue reading “Front Desk Professional: Skills and Career Paths”
Challenging times, like the past year we just went through and continue to face in 2021 are a great time to set yourself apart if you are fortunate enough to keep your job or get hired for a new opportunity. Hospitality companies are practically wiping the slate clean as far as how they are operating …
Continue reading “How to Set Yourself up for a Promotion During Tough Times”
You’re busy at work and you just heard there’s a job opportunity you want to pursue. You need to jazz up your resume over your lunch hour and get it sent to the recruiter. What can you do (in a hurry) that will make a difference and get your resume noticed? Some of these tips …
Continue reading “Quick Fix: 10 Ways to Improve Your Resume in an Hour or Less”
