In NYC’s ultra-fast environment, hotel guests can count on front desk associates for warm and friendly hospitality. For both full-time and part-time front desk agents in New York, the job can be quite demanding during the city’s many high occupancy periods such as between Thanksgiving and New Year as well as during the summer months. However, hotel front desk agents in New York also have a continuous opportunity to interact with guests – the city’s visitors who come from all over the globe.
According to the U.S. Bureau of Labor Statistics, the mean annual salary of a full-time front desk clerk in NYC is $32,700 while the mean hourly wage for New York’s front desk agents is $15.72. Those who work as night auditors can potentially make higher earnings. Additionally, hotels in Manhattan and in some Brooklyn neighborhoods may pay both full-time and part-time front desk clerks more, depending on the average nightly rates commanded and average occupancy levels. Those who come to the job with previous experience as a front desk agent also have the potential to make a greater income.
New York hotels run the gamut from five-star luxury to select service hotels and everything in between. So front desk agent positions are ample. Front desk association jobs at top-tier hotels are obviously the most sought after, but full-time and part-time jobs for front desk clerks at hotels at the other end of the spectrum should also be considered as they can be easier to obtain and offer a quicker path toward career advancement.
Front desk clerks in New York, NY should be capable of handling the stress that comes with working with high volumes of guests. NYC’s front desk agents should also be comfortable with technology, multi-tasking, and with an interest in serving guests who come from all over the world. Specifically, New York City’s front desk associates will be charged with:
- Processing guest check-ins and check-outs
- Securing payment and verifying and adjusting billing for guests
- Activating and reissuing room keys
- Making room assignments and room changes as well as handling late check-out requests
- Coordinating with Housekeeping to track room status and guest concerns
- Running and checking daily reports, contingency lists, and credit card authorization reports
- Providing guests with directions and advice and suggestions about the local area
Front desk agents amass a variety of on-the-job skills such as guest service experience, teamwork, and the maintenance of financial records –both of which are key to the success of any hotel. Successful front desk clerks in New York City can translate those abilities to go on and become assistant front desk managers, concierges, event coordinators and –particularly for those with night audit experience—accounting clerks.
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