Being a Front Desk Agent requires a variety of skills. Of course, you must be friendly and warm when greeting guests, be a good problem-solver and be an excellent listener/communicator. You’ll be handling the check-ins, and the phones and working with other departments to ensure the best possible experience for the customer. It’s a busy …
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The hospitality industry offers a wide variety of career options from entry-level food service to hosting or managing a large resort. To be really successful, you’ll need to demonstrate a number of qualities that customers and employers expect. In addition to the hard skills needed for a particular job, there are personality traits or “soft …
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To tap into the latest developments and trends in hospitality recruitment, hiring, and employee retention, we reflected on some of the most innovative conversations we heard around these topics at the largest hospitality show in North America, HX: The Hotel Experience, which took place at the end of 2018. Recruitment marketing was a hot button issue …
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