The hospitality industry as a whole is entering what analysts are predicting to be a period of unprecedented growth, but no other sector is expected to perform as well as the gaming industry. In addition to the long-time gambling strongholds of Las Vegas and Atlantic City, there are now over 360 Native American-run gaming facilities …
Monthly Archives: September 2007
Behind the scenes with a hotel manager
Brian Sparrow has the hotel business in his blood. His grandfather founded The Norwood Hotel, a boutique operation, in 1937, so it’s no surprise Brian decided to carry on the family tradition after working in almost area of hotel operations while attending college and attaining a commerce degree. By 1999, he was the assistant general …
Mature workers in hospitality: Why older is more desirable
The candidate for this hotel job had to have just the right qualifications: able to work potentially long hours, available to serve guests at breakfast, capable of defusing any difficult customer service situations. In the end, The Fairmont Copley Plaza in Boston hired a candidate well into his 50s to fill this exclusive position in …
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