The word was out on Jim Walters. Someone was telling prospective employers that they shouldn’t hire him. It cost him at least twelve top job offers, kept him unemployed for over a year, and more than $100,000 of his retirement fund. Walters, not his real name, has since found work, but two years later he …
Continue reading “Career Sabotage: The Influence of a Past Employer”
Starting a business involves planning and preparation. A restaurant is one of the most popular businesses that people go for, especially people with culinary and food service backgrounds. Knowing some aspects of owning a restaurant is not enough to get loan approval. Providing a well-written business plan can help investors and loan officers with their …
For everyone involved, performance reviews can be a stressful and time-consuming process. From the employee’s perspective, the performance review process is often surrounded by a sense of anxiety and dread. For managers, the paperwork and careful consideration that each review requires can be a cumbersome distraction from the pressing demands of ongoing operational and personnel …
Continue reading “Performance Reviews: Do Your Part to Make This Process a Success”
Many job seekers have been taught that interview success depends solely on their ability to answer the questions put to them in an impressively professional and knowledgeable manner. However, while the answers you offer up will play a big part in determining how you come across in an interview, they’re really only one piece of …
Continue reading “Crafty Strategies For Job Interviewer Interrogations”
Moving up in your hotel’s organization is a lot easier than you might think. Do these three things and success can be yours: 1- Determine your boss’s payoffs. 2- Learn the skill set of your new position. 3- Train your replacement. If you do these things, it’s a no-brainer and you will be promoted. Alternatively, …
Continue reading “Moving Up or Out: A reality check on your chance for success”
After a lifetime of working in customer service positions, Kathy suddenly found herself facing layoffs after her employer decided to hire younger staff who were willing to work part-time versus full-time hours. Instead of accepting the prospect of early retirement, the 55-year-old decided to retrain through her local Tourism Education Council in an area of …
Continue reading “Mature workers in hospitality: How to stay in the game”
For years, hospitality industry experts and analysts have talked about the “glass ceiling” that has prevented women in the field from ascending to the upper ranks of supervisory and managerialpositions. To an extent, the same conditions prevail in virtually every industry — although women have come a long way in the workplace, men continue to …
Continue reading “Women in Hospitality: Rich History, Bright Future”
Without a doubt, women have come a long way in the workplace over the course of the last fifty years. Once confined to only a few positions that were deemed suitable for them, women are now visible in virtually every segment of the workforce. From construction sites to corporate boardrooms, many of the outmoded stereotypes …
Continue reading “How Women in Hospitality Can Contend For Promotions and Win”
The candidate for this hotel job had to have just the right qualifications: able to work potentially long hours, available to serve guests at breakfast, capable of defusing any difficult customer service situations. In the end, The Fairmont Copley Plaza in Boston hired a candidate well into his 50s to fill this exclusive position in …
Continue reading “Mature workers in hospitality: Why older is more desirable”
The heat continues to turn up in the highly competitive hospitality industry, as employers look farther afield for qualified candidates to fill a variety of positions. In her testimony recently to the US House Committee on Education and the Workforce, Valerie Ferguson, former chair of the American Hotel & Lodging Association, said, “When Disney Hotels …
