Excellent customer service is the backbone of the hospitality industry. You want to create the best experience for your guests when they’re at your hotel or restaurant so that they keep coming back and spreading the word. These 6 skills are essential when working in a customer service role Communication In every hospitality position, you …
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Having a good education just isn’t enough in today’s job market. You also need to show you have the right mix of experience and soft skills. You should also be developing your own personal “brand.” In this article, you’ll find a variety of different strategies that can go a long way toward finding the right job …
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What does a housekeeper do? It would be impossible to run a hotel without housekeeping staff. The skills needed to involve a variety of tasks, following specific instructions for cleaning and sanitizing as well as upholding hotel room standards, keeping track of supplies and communicating with guests. Typical duties include: Loading the cart with supplies; …
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During the course of a job interview, you may be asked to complete a sample assignment. Most candidates applying to hospitality roles such as front desk agents, or housekeepers won’t be asked to do this, but those who apply for a corporate office role, or a management role may. It’s not unheard of for candidates, …
