Front desk agents are one of the first points of interaction that hotel guests have with staff while on the property – and first impressions can set the tone for the guest’s entire stay. Greeting guests by name and with a smile is, of course, a given. But those who truly shine in this highly …
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There is no single path to becoming a hotel general manager nor is there one to becoming the general manager of a luxury, five-star hotel. As the industry has become more diversified, so have the professional backgrounds of these management professionals. However, many of these hotel executives share certain commonalities, such as stress levels; working …
Continue reading “Luxury Leadership: How to Land a General Manager Job at a Luxury Hotel”
Do you dream of working for yourself? If so, opening a new hotel or resort might be in your future. Hospitality is an ideal industry for entrepreneurs for many reasons, not least that it’s a thriving sector that offers many franchise opportunities. 1. Hospitality is an exciting industry Deloitte predicts that the hotel sector will …
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Hotel Managers and General Managers wear a lot of hats, which is why their resumes or CVs should reflect specific accomplishments that directly improve the company’s bottom line. Using quantifiable metrics on your resume shows you understand how to make an impact in meaningful ways and gives concrete evidence of your success. So what kinds …
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